CMS continues to research and implement updates to the CROWNWeb system in an effort to improve the user experience. CMS has added a pagination feature to some of the search results screens to give users the ability to customize the number of patients shown per page, and has worked with the QualityNet help desk to increase the number of agents assisting end users with their calls and emails by 40 percent.
Future enhancements may include extending CROWNWeb’s Time Out clock to allow additional time for those entering data to submit their information and avoid an unexpected automatic system log out.
On August 30, 2012, CMS announced that it has extended the August 31 submission deadline for May, June, July, and August 2012 data to November 30, 2012. Extensions were granted for the subsequent months, September–November 2012.
Many of the changes and enhancements that have been added to CROWNWeb over the years have been based on user feedback. User feedback after the National Release remains vital to the continual success of CROWNWeb. Users are encouraged to provide feedback to CMS regarding their experience, to help make CROWNWeb the most effective and efficient system for all.
For more information on the CROWNWeb National Release and for an overview of the modifications and enhancements added to the system, visit the Project CROWNWeb website at www.projectcrownweb.org, or go to www.qualitynet.org and click on the ESRD tab.
The work on which this publication is based was performed under Contract Number HHSM-500-2011-00157G, titled “CROWNWeb Outreach, Communication, and Training,” funded by the Centers for Medicare & Medicaid Services, Department of Health and Human Services. The content of this publication does not necessarily reflect the views or policies of the Department of Health and Human Services, nor does mention of trade names, commercial products, or organizations imply endorsement by the U.S. government.
The author assumes full responsibility for the accuracy and completeness of the ideas presented. The author welcomes comments on the ideas presented; please send comments to CRAFT@projectcrownweb.org.
Publication Number: FL-OCT-2012OTCT22-8-195