“Some EHRs are so big that their ability to cater to the needs of nephrologists isn’t as strong,” Ashcraft said. “Nephrology is the core of our business. We are still evolving, but we are willing to work more closely with nephrologists and collaborate on what the future should look like.”
Kabaria has benefitted from having this type of direct, collaborative support through his customer account manager. At Falcon EHR, individual customer account managers are assigned to every practice.
“When you have someone you can reach out to directly for help, it makes things a lot easier. Meaningful use was smooth because we could ask questions directly to our customer account manger,” Kabaria said.
For DaVita subsidiary Falcon, customer support is always top-of-mind.
“Service excellence is a key component of the DaVita business,” Thiry said. “The support team at Falcon EHR understands that the success of our physicians means the success of our product, and their commitment to bestin-class service is fundamental to the business.”
What is the EHR’s commitment to future product development and certification?
Don’t forget to consider future product development, including ongoing MU certification. Will this vendor grow and change as technology progresses, or as the needs of your specialty change? Does this vendor plan to become certified for MU Stage 2 (expected implementation in 2013), and later on, Stage 3 (expected implementation in 2015)?
Ask to see a product roadmap that outlines the vendor’s plans for the future.
“Falcon EHR is backed by one of the largest providers of dialysis in the world,” Thiry said. “DaVita is committed to growing this business and providing it with the technological tools it needs to be the most successful and sophisticated nephrology EHR available.”
Allyson Westover is a marketing communications specialist for Falcon EHR. She received her degree from Wake Forest University and has been working closely on nephrology health IT solutions at Falcon.