PHOENIX—Southwest Kidney Institute will use athenahealth Inc.’s full suite of services, which includes Web-based practice management help, electronic health records (EHR), and patient communication services.
The company said the move will help Southwest Kidney Institute’s “50 medical providers streamline operational procedures and to support improved communications with patients that will enable the delivery of better, more coordinated patient care.”
Southwest Kidney Institute's dialysis centers and programs are designed to deliver dialysis services and education to patients with chronic kidney failure and end-stage renal disease.
It will adopt athenaCommunicator, a patient cycle management tool designed to manage patient interactions triggered by practice staff or by automated routines within athenaNet, athenahealth's Web-based platform.
"This will present the group with expanded accessibility for patients after-hours and on weekends, improved self-pay revenue stream, re-captured staff and physician time, reduced no-shows, as well as elimination of expensive paper-based mailing campaigns," according to athenahealth.
In January of 2008, Southwest Kidney Institute partnered with DaVita with the intention of allowing the company to focus more on patient care.
athenahealth also announced a partnership with DaVita in March 2010 to market its services to nephrologists across the country.
"When we decided it was time to upgrade our practice management capabilities and current EHR system, we researched a number of companies in the market. After seeing how athenahealth is able to harness the power of the Internet into a flexible solution that meets a number of our needs, we looked no further," said Pam Young, chief administrative officer for Southwest Kidney Institute. "athenahealth is able to offer us services to support our practice from a billing and health record standpoint, as well as the ability to better communicate with our patients 24/7. We believe this will greatly improve the level of care and attention we can provide to our many patients. Knowing that we have a trusted business partner in athenahealth improves our ability to focus on what matters most: patient care."