NKF Help Line Helps Patients Answer Questions

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NEW YORK—March is National Kidney Month and the National Kidney Foundation (NKF) is the place to turn for all your kidney questions. The NKF Cares Help Line is available in March and throughout the year.

The NKF Cares Help Line is available through a toll-free number, 855-NKF-CARES (855-653-2273), open Monday through Friday, 9 a.m. to 5 p.m. (ET), or by email at nkfcares@kidney.org. In addition to answering kidney questions and providing support to patients coping with kidney disease, the information specialists provide resources, educational materials and tips for being your own best advocate. During its first year of operation in 2012, the NKF Cares Help Line supported 10,000 people.

NKF Cares offers personal attention when people need it most. A kidney disease diagnosis can feel overwhelming, but with open ears, a team of trained professionals address callers’ questions and concerns, from fear of being newly-diagnosed to financial and insurance issues, and kidney-friendly nutrition and diet planning.

"A patient's first source of information is the physician, yet the doctor’s time is so often limited. NKF Cares fills in the gaps by offering patients the opportunity for personal contact with knowledgeable professionals who can offer a listening ear in addition to up-to-the-minute information," said Anthony Gucciardo, NKF’s senior vice president for Program Development and Innovation.

 “Mid-wedding planning, my daughter’s fiancé was diagnosed with a type of kidney disease that progressed very rapidly. When we realized he needed a kidney transplant, we began to weave his health needs into the fairy tale. First up: finding him a living donor. I wasn’t sure what exactly was involved in donating a kidney, so I turned to the National Kidney Foundation. In each of my many calls to NKF Cares, I was met with incredible support and the staff provided me with the latest resources,” said NKF Cares caller, Shelley Powers.

“In order to empower patients and families to confront the challenges of living with kidney disease head on, people need the information and emotional support that trained professionals can offer. Our goal is to improve the well-being—both the physical and emotional health—of kidney patients and their loved ones everywhere,” said Gucciardo.

The National Kidney Foundation (NKF) is the leading organization in the U.S. dedicated to the awareness, prevention and treatment of kidney disease for hundreds of thousands of healthcare professionals, millions of patients and their families and tens of millions of Americans at risk. To learn more about NKF Cares and to view available educational resources, visit www.kidney.org/patients.



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